Terms of Service

The agreement

These terms are an agreement between you and ATTECHY LTD, which operates the hosted CueDM service at cuedm.com. ATTECHY LTD is registered in England and Wales under company number 16498242, and its registered office is at 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. Questions go to support@cuedm.com.

Authorized use

You may use CueDM only with Instagram professional accounts you own or are authorized to manage. You are responsible for the campaigns, keywords, links, and messages you configure.

CueDM is for business use. You must be at least 18, and if you sign up for a company or a client, you confirm you can bind them to these terms.

Acceptable use

You agree not to use CueDM to:

• send spam, or messages people did not ask for by commenting, replying or messaging you first;
• send anything unlawful, deceptive, harassing, hateful or sexual involving minors, or links to malware or phishing;
• collect or use your audience’s data without a lawful basis, or email bio page signups who did not agree to it;
• get around Instagram’s rate limits, our plan limits or the fair-use limit in Plans and billing, for example by spreading one account’s sending across several workspaces;
• probe, overload or reverse engineer the service, or access another customer’s data.

Platform compliance

You agree to follow Meta Platform Terms, Instagram policies, applicable messaging rules, privacy laws, advertising rules, and anti-spam laws. CueDM may rate-limit, pause, or disable campaigns that create compliance, abuse, security, or deliverability risk.

Instagram data you take out of CueDM, such as an exported contact list, is still covered by Meta’s terms. You may use it only for your own relationship with the people in it. You must not sell, license or rent it, or pass it to data brokers, ad networks or anyone else to use for their own purposes. Keep it secure, and delete it when a person asks you to or when you no longer need it for the reason you collected it.

Availability

CueDM depends on third-party platforms including Meta, email, hosting, database, and queue providers. We work to operate the service reliably, but uninterrupted availability is not guaranteed.

Plans and billing

The Free plan currently includes 1,000 delivered DMs per calendar month. Paid plans are billed monthly or annually in advance and renew automatically until cancelled. You can cancel at any time from your workspace settings; access continues until the end of the period you have already paid for. The plans, prices and allowances in effect at any time are the ones on our pricing page. Today no plan is charged by the number of contacts.

Paid plans currently include unlimited DMs within Instagram’s own limits, subject to fair use. Fair use is currently 100,000 delivered DMs per Instagram account per calendar month. If an account goes past that we will usually get in touch first to understand the use and agree a way forward, and we may limit sending where the use risks the account or the service. The Studio plan currently includes three Instagram accounts and bills each further connected account per month; adding an account is charged from that day, and removing one takes effect at the end of the billing period.

We may change our plans and how they are priced, including the prices, the allowances each plan includes, and what a plan is charged by (for example accounts, messages, contacts, team members or features), and we may add, retire or rename plans. We will give at least 30 days’ notice to the email on your account before a change that affects what you pay or what your plan includes. A change never applies to a billing period you have already paid for, and if you do not want to continue on the new terms you can cancel before they take effect.

Payments, refunds and plan changes

Paid plans are sold through Onelink, run by Stripe through its affiliate Sold through Link, LLC, and your purchase is labelled “Sold through Onelink”. Onelink is the merchant of record: it takes the payment, charges any sales tax or VAT, and issues the receipt and invoice, under its own Sold Through Onelink Terms and Purchase Terms, which apply to the purchase alongside these. ATTECHY LTD remains responsible for CueDM itself.

Questions about a charge, a receipt or a refund can go to Onelink support at support.onelink.com, or to us at support@cuedm.com. Anything about CueDM itself comes to us.

• Plans renew automatically at the end of each monthly or yearly period, at the price then in effect, until you cancel.
• You can cancel at any time from Billing in your workspace settings. Cancelling takes effect at the end of the period you have paid for, and the workspace then moves to the Free plan.
• An upgrade, including adding a Studio account, takes effect at once and you are charged the prorated difference for the rest of the period. A downgrade or a removed account takes effect at the end of the period.
• If a renewal payment fails, it is retried for a while; if it still fails, the workspace moves to the Free plan.

Refunds

We do not refund part-used periods or unused prepaid usage, except where the law requires it or we say so in writing. If you were charged in error, for example twice for the same period, write to support@cuedm.com and we will refund it.

Onelink can also refund a purchase under its own Sold Through Onelink Terms, for example one that was not delivered or not as described, for up to 60 days after the charge. You can ask through Onelink support. A refund Onelink grants is yours to keep, whatever this section says.

Refunds come from Onelink, go back to the payment method you paid with, and include any tax you paid. If a whole period is refunded, the paid plan for that period ends and the workspace moves to the Free plan. Nothing here affects rights you have by law.

Your data

You keep all rights in your content and your audience’s data. You let us process it only to provide CueDM to you, as set out in our Privacy Policy. For your audience’s personal data you are the controller and we are your processor: we act on your instructions, keep it confidential and secure, use only the subprocessors listed in the Privacy Policy, help you answer requests from the people it is about, and delete it when you disconnect the account or delete the workspace (see Data deletion).

Suspension and termination

You can stop using CueDM and delete your data at any time. We may suspend a campaign, an account or a workspace straight away if it breaks these terms or Meta’s, puts other customers or the service at risk, or if Meta restricts it. Where we can, we tell you first and give you a chance to fix it. For a serious or repeated breach we may close the workspace. We may also end the service for everyone with at least 30 days’ notice, and refund any period paid for beyond that date.

Disclaimer

CueDM is provided as it is and as available. As far as the law allows, we give no warranty that it will be uninterrupted or error-free, that Instagram will deliver every message, or that it will meet a particular purpose. Meta can change or withdraw its API at any time, and some features may stop working as a result.

Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under English law. Otherwise, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, and our total liability arising out of or in connection with these terms in any 12 months is limited to the fees paid for CueDM in the 12 months before the event that gave rise to the claim.

Indemnity

If a third party brings a claim against us because of the messages, links or content you sent through CueDM, or because you used it in breach of these terms, Meta’s terms or the law, you will cover our reasonable costs and losses from that claim. We will tell you about the claim promptly and let you take part in handling it.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. For a change that materially affects you we will email the address on your account at least 30 days before it takes effect, and changes to price follow the notice set out in Plans and billing. If you keep using CueDM after a change takes effect, the new terms apply; if you do not agree, you can cancel before then.

Governing law

These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer living elsewhere in the UK or the EU, you also keep the protection of your local law and can bring a claim in your local courts.